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Shipping and Returns

SHIPPING DOMESTIC

New Zealand

For all North island deliveries, please allow 1-3 business days once you have received confirmation from us that your order has been dispatched.

For South Island and Rural, please allow 3-5 business days once you have received confirmation from us that your order has been dispatched.

We charge a $7 flat rate for shipping within the North Island and $11 for Rural and South Island Delivery within NZ. To check if your address is classified as Rural please use the NZ Couriers address checker here: http://www.nzcouriers.co.nz/checkit/. 

If the incorrect freight option is selected, we will contact you by email to arrange payment of the difference.

Please note we do not ship to PO Boxes.

We do our best to get your candle out the door within 24 hours of your order, but sometimes there can be delays. You will receive confirmation from us that your order has been shipped within 1-3 days of your order being placed.

Orders placed on a long-weekend will vary the delivery time. Please add 1-2 days for anniversaries and public holidays.

Any orders placed over the weekend or on a public holiday will be processed on the first business day following.

All packages are non-signature.

NB:

  • We do our best to wrap and protect your candle, but we suggest your parcel gets left in a shaded area. It is not our responsibility if a parcel gets left in the sun. We recommend leaving a note in the comment section in the Check-Out for your courier and advising of a shaded drop-off spot.
  • We do not take any responsibility for any packages lost in transit. We track all parcels and you will get a tracking number on confirmation of dispatch. For any queries on the whereabouts of your parcel, you will need to liaise direct with the courier company. We do not take responsibility for lost or damaged items once it has left our premises.

SHIPPING INTERNATIONAL

At this stage we don’t ship internationally, but if you wish to - please email us to see if we can help: masterandjacknz@gmail.com

RETURNS

If you have a change of mind on your product, you can return it - however that will be at your cost. We will refund any product that is still unopened and sealed and is in a resalable condition.

If an item is faulty (i.e. a broken vessel), please email us and send a photo so we can pursue this with our courier company. We will replace the item at no cost to you.

If you don’t totally love your candle, please contact us: masterandjacknz@gmail.com